My Visual Package Terms & Conditions
Credit CardOnly Visa, Master Card and Discover cards are accepted. Paypal for online orders only. Cardholder must provide Name, Email, Billing Address, Telephone number, Card number, Expiration Date and 3 digit CVV number. My Visual Package reserves the right to verify your payment approval before beginning manufacturing.
CheckChecks must be made payable to My Visual Package. Payment must be received in U.S. funds. School Checks, Booster Checks, Cashier’s checks, Certified Checks and Money Orders are accepted. One check or money order will be accepted for each 50% deposit and 50% remaining balance. Any returned checks for NSF will be charged a $50.00 service fee each check. Personal Checks will not be accepted.
Purchase OrderPurchase Orders will only be accepted from state-recognized schools or districts. Mailed, faxed or an emailed copy of an Official School or District Purchase Order signed by Superintendent, Principal, or Manager is required. Payment terms are Net 30 Days upon receiving goods. Orders placed will not be processed until copy of Purchase Order is received. My Visual Package reserves the right to verify your Purchase Order before beginning manufacturing. Information needed to process includes Purchase Order number, Billing Address, Shipping Address, list of all products, exact dollar amount for order and an authorized signature.
If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your signed estimate. Without this certificate, we are required by law to charge sales tax (6%) to Kentucky Residents. If the exemption certificate is not provided at time of purchase, we are unable to refund any sales tax charged on your order.
OverpaymentsYour payment must be for the exact amount due either in full or for payments (50% deposit) and remaining balance payment (50% balance). All overpayments are subject to a $10.00 fee which covers the processing of the refund check.
CollectionAny check returned to My Visual Package due to insufficient funds will be charged a $50.00 fee. All invoices with an outstanding balance on accounts for more than 30 days are subject to a 2% per monthly delinquency fee. Delinquency fees will be added to the statement monthly. In the event that action is required on the part of My Visual Package to collect the amount owed, the buyer shall pay My Visual Package of all costs of collection including attorney fees and any court costs.
Custom ProductsProduction on custom products will not begin until the approved and signed completed order, including style, color, sizing and payment information is received.
Schedule & TimelineManufacturing schedules posted provide an estimated time of manufacturing. Manufacturing of your order will not begin until the approved and signed completed order, including style, color, sizing and payment are received. My Visual Package is not liable for any delay or failure due to conditions beyond our control, which include but are not limited to delivery delays, weather, industrial action, raw material availability and other unavoidable circumstances.
*These times are subject to change
Uniforms 4-6 weeks
Flags 2-3 weeks
Tarps 2-3 weeks
Props 2-3 weeks
Vehicle Wraps 1-5 days
ArtworkAll artwork submitted to My Visual Package must not breach any copyright nor be used freely from a third party. All artwork must be approved before manufacturing of products begins. Final production may result in discoloration from original proof due to computer screen resolution vs. the 4 color print process. My Visual Package recognizes the right to charge an Art Fee on a case by case basis.
MeasurementsThe customer is responsible for the accuracy of all measurements sent to My Visual Package. My Visual Package has the right to hold production at any time to confirm measurements with client. Any edits from the customer will be dealt with on a case by case basis. Any uniform that has issues with fitting will be dealt with on a case by case basis. Due to the press production of uniforms, flags, apparel and prints, patterns are subject to change due to shrinkage.
Edits on Current OrdersQuantities of any product cannot be altered once the down payment is received which starts production. Any additional product quantities will be considered a new order if production has already started on products. Each order will be dealt with a case by case basis on manufacturing and timeline of added products. Cancellation of signed orders will result in a 10% cancellation fee and must be paid in full to My Visual Package within 5 business days after cancellation date.