My Cart

Close

My Visual Package Terms & Conditions

Payments

 

Credit Card

Only Visa, Master Card and Discover cards are accepted. Paypal for online orders only. Cardholder must provide Name, Email, Billing Address, Telephone number, Card number, Expiration Date and 3 digit CVV number. My Visual Package reserves the right to verify your payment approval before beginning manufacturing.

Check

Checks must be made payable to My Visual Package. Payment must be received in U.S. funds. School Checks, Booster Checks, Cashier’s checks, Certified Checks and Money Orders are accepted. One check or money order will be accepted for each 50% deposit and 50% remaining balance. Any returned checks for NSF will be charged a $50.00 service fee each check. Personal Checks will not be accepted.

Purchase Order

Purchase Orders will only be accepted from state-recognized schools or districts. Mailed, faxed or an emailed copy of an Official School or District Purchase Order signed by Superintendent, Principal, or Manager is required. Payment terms are Net 30 Days upon receiving goods. Orders placed will not be processed until copy of Purchase Order is received. My Visual Package reserves the right to verify your Purchase Order before beginning manufacturing. Information needed to process includes Purchase Order number, Billing Address, Shipping Address, list of all products, exact dollar amount for order and an authorized signature.

Tax-Exempt Organizations

If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your signed estimate. Without this certificate, we are required by law to charge sales tax (6%) to Kentucky Residents. If the exemption certificate is not provided at time of purchase, we are unable to refund any sales tax charged on your order.

Overpayments

Your payment must be for the exact amount due either in full or for payments (50% deposit) and remaining balance payment (50% balance). All overpayments are subject to a $10.00 fee which covers the processing of the refund check.

Collection

Any check returned to My Visual Package due to insufficient funds will be charged a $50.00 fee. All invoices with an outstanding balance on accounts for more than 30 days are subject to a 2% per monthly delinquency fee. Delinquency fees will be added to the statement monthly. In the event that action is required on the part of My Visual Package to collect the amount owed, the buyer shall pay My Visual Package of all costs of collection including attorney fees and any court costs.


Manufacturing

 

Custom Products

Production on custom products will not begin until the approved and signed completed order, including style, color, sizing and payment information is received.

Schedule & Timeline

Manufacturing schedules posted provide an estimated time of manufacturing. Manufacturing of your order will not begin until the approved and signed completed order, including style, color, sizing and payment are received. My Visual Package is not liable for any delay or failure due to conditions beyond our control, which include but are not limited to delivery delays, weather, industrial action, raw material availability and other unavoidable circumstances.

*These times are subject to change
Uniforms 4-6 weeks
Flags 2-3 weeks
Tarps 2-3 weeks
Props 2-3 weeks
Vehicle Wraps 1-5 days

Artwork

All artwork submitted to My Visual Package must not breach any copyright nor be used freely from a third party. All artwork must be approved before manufacturing of products begins. Final production may result in discoloration from original proof due to computer screen resolution vs. the 4 color print process. My Visual Package recognizes the right to charge an Art Fee on a case by case basis. 

Measurements

The customer is responsible for the accuracy of all measurements sent to My Visual Package. My Visual Package has the right to hold production at any time to confirm measurements with client. Any edits from the customer will be dealt with on a case by case basis. Any uniform that has issues with fitting will be dealt with on a case by case basis. Due to the press production of uniforms, flags, apparel and prints, patterns are subject to change due to shrinkage.

Edits on Current Orders

Quantities of any product cannot be altered once the down payment is received which starts production. Any additional product quantities will be considered a new order if production has already started on products. Each order will be dealt with a case by case basis on manufacturing and timeline of added products. Cancellation of signed orders will result in a 10% cancellation fee and must be paid in full to My Visual Package within 5 business days after cancellation date.


Shipping/Delivery

 

Main Information

Most shipments in 48 contiguous states are made via UPS, FedEx, Old Dominion or USPS Priority Mail. Next day, 2 day and Saturday shipping is available for an additional charge. Most in stock items ship within 3-5 business days of order approval. Custom made and special design items will be shipped and dealt with on a case by case basis. Additional charges will be applied if the customer is not present to receive shipment (Ex. Tarp/Props unloaded at dock and customer not present to sign and receive products).

Shipment Damage

If your shipment arrives damaged please save all shipping material and call My Visual Package main office immediately. My Visual Package will not be responsible for damaged goods if not contacted within 3 business days.

Risk of Loss

The risk of loss and title for all items purchased from My Visual Package passes to you upon shipping/delivery to customer.

Returns

My Visual Package offers a 30-day Return on most DSI stocked items. Please call our main offices immediately to obtain a Return Authorization Number. My Visual Package cannot accept returns unless a Return Authorization Number has been issued. Merchandise is non-refundable after 30 days from the date of the invoice. The customer is responsible for all shipping costs on returns. No Exchanges are allowed. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. My Visual Package does not offer returns, exchanges nor rental of any custom product. Returned goods must be unworn and in unmarked condition. Shoes, bodysuits and other apparel items cannot be worn and returned.

Corrections

If there is a discrepancy with your order, you must notify our main office within 30 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may be applied to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes, lost shipments or product damages, please contact the main office at My Visual Package.